PRIVACY POLICY

Last Updated: December 20, 2023

Your privacy is important to Vortex Man LLC and its affiliates (collectively, “Vortex”, “we”, “us” or “our”). This Privacy Policy (“Policy”) describes the personal information that Vortex collects and how we use and share this information when you visit vortexuniverse.com (the “Site”).

1. Personal Information We Collect

We collect certain personal information (“Personal Information”), which can be used to identify you (directly or indirectly), as defined by applicable law.

The chart below describes the categories of Personal Information we collect, or may collect, from you.

1. How We Collect Personal Information

We collect Personal Information that you provide to us when you contact us via the Site, send us email or other forms of correspondence, interact with us via a social media platform, submit orders for the purchase of Vortex products, or when you otherwise provide your Personal Information to Vortex through your interactions with our Site.

In addition to Personal Information provided by you to us, we also collect Personal Information through a variety of technologies, including:

1. Cookies, which are data files that are placed on your device or computer and often include an anonymous unique identifier.
2. Log files, which allow us to track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. Web beacons, tags, and pixels, which are electronic files used to record information about how you browse the Site.
   

1. Use of Your Personal Information

We collect Personal Information in order to enable us to improve the Site experience and to help us improve the delivery of our content or products to you.

Personal Information we collect may be used or disclosed by us to for the following purposes:

• To authenticate users
• To process and fulfill transactions and respond to your requests
• To communicate with you
• To maintain and administer the Site, including to analyze the Site, monitor Site performance, and diagnose Site issues
• To perform customer service and troubleshoot customer service calls about difficulty using the Site
• To improve the Site and develop new features and products
• To send email marketing and other communications, including information about products, services, and events, of ours and of others
• To match your information with other data or supplement your information with other data that we may obtain directly or through third parties
• When you otherwise consent to a particular usage
• To comply with applicable law, court order, or administrative order
• To respond to a subpoena, warrant, or other form of lawful request we receive from a governmental authority or regulator
• To protect your or Vortex’s legal rights
• To investigate or screen for potential breaches of our Site’s terms of use, potential or suspected fraud, or other unlawful activity, including screening orders and Site transactions for potential risks or fraud

1. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Categories of third parties we may share Personal Information with include:

• Service providers who help us deliver our content and products to you, such as payment service providers and delivery companies
• Vendors and subcontractors
• Vortex affiliates
• Promotional partners
• Our auditors
• Government authorities or regulators

1. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

1. Third Party Websites and Services

We may use social media platforms, such as Instagram, YouTube, or Facebook, to communicate with you and integrate social media services with our Site. Any information you voluntarily submit to or post to a publicly accessible social media platform, network, or other online forum may be viewed and used by others. Our site may also contain links that lead to other third party sites or services. We cannot control such third party uses of your information, so your use of, navigation to, or interaction with those third party sites or services are at your own risk.

We encourage you to read the policies and terms of every website, app, network or service you visit.

1. California Privacy Notice

The California Consumer Privacy Act and the California Privacy Rights Act (collectively, the “CPRA”) provides California residents with specific privacy rights:

• The right to know what personal information and sensitive personal information we collect
• The right to access your personal information
• The right to correct inaccurate personal information
• The right to request that we delete your personal information
• The right to know what categories of personal information are sold to third parties and to opt-out of that sale
• The right to know what categories of personal information are shared with third parties for cross-contextual behavioral targeting and to opt-out of that sharing
• The right to limit the use and disclosure of sensitive personal information, and
• The right not to be retaliated against for exercising your privacy rights

If you are a California resident, you may exercise your rights by contacting us via one of the methods described in the Contact Information section below.

If you would like to designate an agent for exercising your rights, please send an email from your own email address to engagement@vortexuniverse.com indicating the name and email address of your agent. We will respond to that person’s requests using both your email address and the agent’s email address.

If you are exercising CPRA access or deletion rights on behalf of another person, please understand that we will need to verify your authority with the person you seek to represent.

We will not retaliate against you if you exercise your rights under CPRA.

1. European Privacy Notice

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via one of the methods described in the Contact Information section below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

1. Data Security and Retention

We take reasonable technical precautions to prevent the loss, misuse, or alteration of your Personal Information, however, the internet is not 100% secure and we cannot promise you that your use of our Site will be completely safe.

We will retain your personal information for as long as the information is needed for the purposes listed above and for any additional period that may be required or permitted by law, such as for business, legal, accounting, or reporting requirements.

Please note that requests for deletion of Personal Information may be subject to certain exceptions, such as the retention of Personal Information in order to comply with law or to fulfill a contractual obligation to you.

1. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Such updates will be posted to this Site. Please visit this Site regularly for updates.

1. Contact Information

For more information about our privacy practices, if you have questions or complaints, or if you would like to exercise any of your rights described above, you may contact us by either:

1. emailing us at engagement@vortexuniverse.com; or

1. send us written correspondence at:

Vortex Man LLC

Attn: General Counsel

74 Spring Street

Southington, CT 06489

If you are contacting us with a request to exercise any of your rights described above, (i) please provide sufficient information that allows Vortex to reasonably verify you are the person about whom Vortex collected Personal Information or an authorized representative of such person, and (ii) please describe your request with sufficient detail that allows Vortex to properly understand, evaluate, and respond to your request.